Privacy policy

We are FORKETA LLC and we are located in Bulgaria.

Our contact details:

email:: [email protected]

data protection legal inquiries: [email protected]

mailbox: FORKETA LLC, Reg number is: 203872116, BULGARIA, Sofia, 1407, 83-85 James Bourchier Blvd, 1st floor, office 3.

1.1 We are FORKETA LLC, and we are the data controller under the European Union data protection legislation. In this Privacy Notice, we will refer to ourselves as “Forketa”. In case you have any questions or concerns in relation to personal data protection, you may reach us via::

email: [email protected]

data protection legal inquiries: [email protected]

mailbox: FORKETA LLC, Reg number is: 203872116, BULGARIA, Sofia, 1407, 83-85 James Bourchier Blvd, 1st floor, office 3.

This Privacy Notice explains the kinds of data we collect when you are using our Sites and the services under Forketa that are presented on it. This document applies to users of Forketa and associated Sites and Services under Forketa anywhere in the world.

2.1 This Privacy Notice applies to our Sites, customer and technical support, billing department, and any other element of the Services we provide to you (hereinafter, the term "Service" will refer to all of these elements).

2.2. Privacy Notice governs personal data, which we collect from you when you're using Services. 'Personal data' means data, that, on its own or in combination with other data, can be used to identify you.

2.3. We respect your right to privacy and will only process personal data in accordance with applicable legislation in the EU and other countries where we offer our Sites and Services.

When you use our Service, we collect data about you and your activity. The data we collect is divided into two categories: data you provide, and data collected automatically upon interaction with the Site.

The data listed in this section is necessary for us to provide and maintain our Service.

3.1. Data you provide us with. Such data includes:

User Account: We collect information when you register or update your Forketa Account. This includes:

• full name;
• email address.
• Billing information:
• full address;
• zip code;
• city;
• country;
• telephone number (optional).
• payment method parts of the credit card number;
• credit card expiration date.

3.2. Data collected automatically upon interaction with the app:

Location data: Depending on your device and permissions, we may collect location information through GPS, IP address, and WiFi.
Device data: we automatically collect information in "log files" about your device’s connection to the Internet, length of time spent on the Site, and the pages accessed during each visit to the Site.
Usage data: We may collect data about your interaction with our Service. This includes metrics data about when and how you are using Service, traffic data, Site features, and pages viewed.

3.3. In order for you to use our Sites and our Service, we need to process most of the data provided above. In case you do not want to provide us with some data, you may execute your right to object and we will stop using the data which we do not require to provide you with the Service.

Research and development.:

• Create and update your Account;
• Enable use of our Sites and Services;
• Verify your identity.

4.1. Provide you with our Service. We collect the data to provide you with a personalized experience. Also, to maintain and improve our Service. This includes using the data to::

• Create and update your Account;:
• Enable use of our Sites and Services;
• Perform operations within the Site necessary to provide our Service, such as troubleshooting software bugs and operational problems, making data analysis, testing, research, and monitoring and analyzing usage trends;
• Verify your identity.

4.2. Safety and security. We use the data to help maintain the safety and integrity of our Service. This includes using data to::

• Prevent, detect and combat fraud.

4.3. Customer support. We use the data we collect to provide you with customer support services. This includes using data to:

• Answer your questions.
• Help resolve issues in relation to our Service.
• Monitor and improve customer support.

4.4. Communications from Forketa. We may use the Contact data which we collect to communicate with you about our Service.

4.5. Compliance with legal obligations. We collect your data to comply with our legal obligations. Also, we may use the data we collect to investigate or address claims or disputes in relation to the usage of Forketa Site and Service or as otherwise allowed by applicable law, or as requested by regulators or government entities.

4.6. Research and development. We may use the data we collect for the purpose of testing, analysis, research, and overall development of the product and services. This also allows us to enhance safety and security, and develop new features.

We have grounds for the collection and processing of your data. We use the following grounds to collect and process your data::

• Performance of a contract.
• Compliance with legal obligations.
• Our legitimate interest.
• Your consent.

5.1. Performance of a contract. We need to process your data to provide you Service and features you request. The collection and usage of this data is a requirement to use our Site and Service.

Performance of a contract includes:

• Data that you provide to register your Forketa Account is necessary for the establishing and maintaining of the Account. It is also needed to provide you with customer support.
• Billing and payment data is required for billing purposes and for verification of identity.

5.2. Compliance with legal obligations. To lawfully provide our Services and features we need to comply with the legal obligations of the jurisdictions where we operate.:

• Legal obligations require us to collect, process, disclose and retain your personal data. We use your data to comply with legal obligations to the extent they apply to your use of Forketa websites and Services.
• We may share your data with law enforcement, or in case we receive a third party request to disclose your data pursuant to a legal proceeding.

5.3. Our legitimate interest. We collect and use personal data to the extent necessary for our legitimate interests. This includes:

• To prevent, detect and combat fraud in connection with the use of our Service.
• We use location data for statistics of users’ areas of involvement.
• To improve our Service and to develop new ones.
• To conduct research and analysis. For example, we may analyze data to improve User experience and to improve the safety and security of our Service.
• To enforce our Terms of Service.

5.4. Your Consent. We may collect your data on the ground of your consent. Note, that you can withdraw your consent at any time. However, in case you withdraw your consent, you will not be able to use any Services or features that require the collection or use of the data which we collected on the grounds of consent. We collect the User’s consent in connection to features that improve the User’s experience, enable optional services and/or features or to communicate with you.

We may share your data in case of business transfers of any kind.:

6.1. Business Transfers. We will not sell your personal data to any company or organization, but we may transfer your personal data to a successor entity upon a merger, consolidation, or other corporate reorganization in which we may participate or to a purchaser or acquirer of all or a substantial part of Forketa assets to which this application relates. In such an event, we will notify you before your personal data is transferred and becomes subject to a different Privacy Notice.:

6.2. With service providers and business partners. We work with third-party service providers and vendors that use encryption and authentication to maintain the confidentiality of your personal data. In case we share data with our partners we will enter into data protection agreements. For example, this includes::

• Cloud storage providers.
• Marketing partners.
• Consultants, lawyers, and other professional service providers.

6.3. For legal reasons. We may disclose your data when it is required by applicable law, regulation, operating agreement, legal process, or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes:

• Disclosing your data to law enforcement representatives, and government authorities.

6.4. With your consent. We may share and/or disclose your personal data in cases where we have notified you and you have provided your consent.:

A cookie is a piece of data stored on the user's hard drive containing information about the user. We use some cookies to operate our Site.

7.1. Cookies generally do not permit us to personally identify you. We generally use session cookies to save your preferences and such cookies expire when you close your browser. Usually, we use cookies for analytical purposes.

If you do want to manage cookies, here is an instruction on how to do it. For example, you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, but usually, these settings are under the "options" or "preferences" menu. The links below provide information about cookie settings for the browsers::

• Internet Explorer
• Firefox
• Microsoft Edge
• Chrome
• Safari

Also, you can opt-out by visiting the Network Advertising Initiative Opt Out page.:

We will store your data on secure servers within the European Economic Area (EEA). We apply maximum effort to ensure your data is protected and well-secured.

Generally, we will store your data for as long as you use our Service. In case you stop using our Service, we may still use limited data about you for legal, accounting, and tax reasons.

We have put in place security hardware, software, and network scanning procedures to secure the data which we process. Personal data stored behind firewalls is not accessible to personnel. We store the personal data of all our users in an encrypted way. We use an asymmetric public-private key cryptosystem and symmetric-key algorithm. Data is received from devices using an encrypted HTTPS protocol. We immediately start the encryption process of the data. The encrypted data is saved to Forketa servers.

8.1. Data storage. We will store the data we collect from you on secured servers within the European Economic Area. Your data storage is limited to 90 days. After the first 90 days, you’ll lose some older files. To keep data longer you need to upgrade your storage plan, contact [email protected]. We implement appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing, accidental loss, destruction, or damage. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Notice. If you have a reason to believe that your interaction with us is no longer secure, please, immediately notify us by contacting us in writing at [email protected].

8.2. How do we handle your data?:

If your Account expires, all the data that you have downloaded will be deleted from your device within 1 (one) month.:

Moreover, in the Account settings, you may find the delete button. Your Account will be permanently removed within 30 days or earlier from our active systems, servers, and back-ups. Deleted data will no longer be accessible and will be fully removed from our systems on the next backup.:

Extended storage period applies in certain special cases, such as::

• There is a legal obligation to retain your data to fulfill our tax, audit, legal, and/or accounting obligations. In such cases, we will retain the necessary data for the period required by applicable law.:
• We have a legitimate interest to prevent, detect, and combat fraud and/or maintaining the security of our Users.:

8.3. Data security. We provide industry-standard physical, electronic, and procedural safeguards to protect the personal data we process and maintain.

8.4. Data Encryption. We store the personal data of all our users in an encrypted way. We use asymmetric public-private key cryptosystem RSA with a key size is 4096 bit (‘RSA’) and symmetric-key algorithm AES with a key size is 256 bit (‘AES’). Asymmetric public-private key cryptosystem RSA uses a public encryption key and private decryption key. The public encryption key is stored in the database in an open way. The private decryption key is stored in the database in an encrypted way using the AES key. AES consists of a user password and a secret key. It cannot be decrypted without a user password and a secret key.

User credentials are stored in the database. We don’t store user passwords. Only the hash of the password is stored. The hash is generated by the md5 hash function from user passwords. We generate public-private key pair for cryptosystem RSA during user sign-up. This public-private key pair is unique for each user. The key pair is stored in the database using AES. We use the user password from the login form to decrypt the original private key. Data is received from devices using an encrypted HTTPS protocol. We immediately start the encryption process of the data on the server in the RAM without storing it on the server`s disks. We encrypt data with RSA using the user’s public encryption key. The encrypted data is saved to Forketa servers.

We may need to process your data outside of the country in which you reside. We apply measures to protect our data transfers.

9.1. Transfers outside the EEA. In the course of our operations, we may need to transfer your data outside of the EEA due to the international nature of Forketa Service. In case of data transfers outside of the EEA, we will use all appropriate safeguards to protect your data including:

• standard contractual clauses adopted by the European Commission.

You control the data you provide to us, which is why you have certain rights under this Privacy Notice.

Also, you have the means to control your data through:

Account settings.:

10.1. Your rights. In case you provide us with your personal data you may use your powers and exercise any of the rights described in this section. If you have any additional questions you can always send an email to [email protected]. and we will do our best to support you.:

• 10.1.1. Access. You can request an explanation of the personal data we process about you. Also, you can request a copy of your personal data undergoing processing.
• 10.1.2. Rectification. You can rectify/correct any inaccurate data about you.
• 10.1.3. Data portability. You have a right to receive the personal data concerning you, which you provided to us. You can make a request to transmit this data directly to another data controller in a structured, commonly used, and machine-readable format. We will transmit your data directly to another controller in cases where it is technically feasible.
• 10.1.4. Erasure. You have a right to be forgotten which means that we will delete all personal data that you have provided to us. Note, that we may retain certain information as required by law and for legitimate business purposes permitted by law.
• 10.1.5. Restrict processing. You can request us to temporarily or permanently stop processing all or some of your personal data.
• 10.1.6. Object processing. You can, at any time, object to the processing of your personal data on grounds relating to your particular situation. You have the right to object to your personal data being processed for direct marketing purposes.
• 10.1.7. Lodge complaints. You have a right to file a complaint to a supervisory authority in relation to Forketa Site usage of your personal data.
• 10.1.8. Not to be subject to automated decision-making. You have a right not to be subject to a decision based solely on automated decision-making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

Sometimes we can update this Privacy Notice. We recommend you periodically review our Privacy Notice.

11.1. From time to time we may update this Notice. For example, we may need to update it for legal reasons or to reflect changes in our Services. If we do so, we will make the updated Privacy Notice available in our application. Also, we will update the “Last Updated” date. In case we implement significant changes we will notify you via email. We strongly encourage you to periodically review this Privacy Notice for any changes. In such case, you will always have an option to opt-out of our Services, if you don’t agree with our updated data protection practices. Also, we will make prior versions of our privacy notices available for review, so that you could know what exactly has changed.