Refund policy

Your purchase of Forketa Software shall be governed by this Refund Policy. This Refund Policy is an integral part of our Terms of Service, the provisions of which are as well applicable to your use and purchase of the Software. Please read this Refund Policy carefully before placing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions.

General

In case you have technical issues with the Software, which cannot be fixed by Forketa Customer Support Center, you may be eligible for a full refund in accordance with the Refund Policy outlined below. However, we are convinced that most of the claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected].

Refund Conditions

Subject to the applicable law and to this Refund Policy conditions, you may be eligible to receive a full refund within 14 days for the (1-month, 3 months, $1-trial subscriptions) and 30 days for the (12-month subscription), following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below

• No full refund will be issued after 14 days(1-month, 3-months, $1-trial subscriptions) /30 days (for the annual subscription) have elapsed since the purchase date;
• The claim for refund may apply only to the primary (first) Forketa subscription;
• If you purchased additional subscription/s in another order, no refund will be issued;
• Your refund may be issued only once. If you buy another Forketa subscription at a later time, it will not be subject to the same refund request;
• No refund will be issued for Subscription Prolongation and for Upgrades or Downgrades to or from Forketa Subscription plans;
• A partial refund may be approved by the Billing Team upon the Customer`s consent;
• A processing fee in the amount of 9% of the original purchase amount may be deducted on a case-by-case basis.

Refund Procedure

Please kindly follow the following steps to apply for a Refund:

• Contact our Customer Service team here: [email protected];
• Indicate the subject of your email as "Refund";
• Provide our Customer Service team with your order details (email the account is registered;
• Payment method connected to your account; transaction date and amount) and reason for returns;
• Precise reason of return is obligatory to you inquiry be considered;

Chargeback related

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).

Our reinstatement fee is currently set at $25 (US Dollars).

If you have any questions or comments about this Refund Policy or Forketa Service, please contact us by:

Emailing us at: [email protected].

Writing to the following address: Forketa LLC, Reg number: 203872116, BULGARIA, Sofia, 1407, 83-85 James Bourchier Blvd, 1st floor, office 3.